Come on, people. Quit annoying Miss Information.
Miss Information spends a lot of time answering questions about eBooks. So this afternoon, when a person comes asking for help with downloading, she is not surprised.
The woman wants a certain book in digital format. The library owns the eBook. The woman is vexed because it isn't permitting her to download but will only let her place a hold. Miss Information explains the reality of library licensing of eBooks.
The patron then says that she really wants to buy the eBook but she's searched Amazon and they don't have it. Miss Information points out that the book might not be available for Kindle but may be in ePub. The patron gets snippy. She'll ask someone else.
Um, well Miss Information is actually doing a search that may contain the answer and urges the woman to stick with her. Yes, she finds the eBook for purchase in ePub format from another big bookseller.
The woman's attitude is starting to annoy Miss Information but she pulls up the information about compatibility anyway and shows the patron the many devices that she can use to read the book.
At this point, the patron snaps. She doesn't want to "read" the book. She wants to "search" the book. That's why she wants to use an eBook! She implies that Miss Information is really stupid for not understanding this. Miss Information thinks the patron is really stupid for assuming that Miss Information would just automatically know what she wanted to do with the ebook. She counts to ten and assures the patron that she can search an eBook or she can read an eBook, whatever she turns her crank.
See folks, Miss Information wants to help you. It isn't even in her job description to assist you with non-library purchases so the least you can do is not get snippy with her. When you tell her you want to get an eBook, she assumes that "reading" is going to take place. Don't get all huffy with her for not being able to read your mind.
Miss Information is annoyed on Friday
One patron wanted a book
called The Explosive Child about parenting children who are "easily frustrated".
The book was not in the library now, though Miss Information offered to place a
hold for the woman. The patron, no big surprise, became frustrated. She
complained that a big library like this should have the book she wanted. Why did
she have to wait? She did agree to have Miss Information place a request for her
but complained that the library had the wrong email address on file. Why did the
library have that email? It wasn't the best way to get in touch with her at all!
Stupid library. Miss Information corrected the information and bid farewell to
the woman and made plans to write a book called The Explosive Library
Another annoyed person was using the Internet.
Her phone rang several times. Each time, the woman answered and snarled at the
caller, angrily announcing that she couldn't talk because she was in the
library! No! She didn't know when she could call back because she's in the
The woman managed to be disruptive by not taking
a phone call. Miss Information was left to wonder why, after the first call, the
woman hadn't turned her phone off. People know they can do that, right?