Miss Information has a difficult break up.Miss Information has had the same cell phone company for a really long time. The salesperson who set up her account initially was a Brachiosaurus.
Anyway, Miss Information is tired of people mocking her antique phone. Also, she would like data. So, she begins researching the thorny problem. She studies and researches and reads and thinks and asks everyone she knows, then she does some more research. She discovers this: all cell phone plans are basically the same. Some have a lower monthly fee but a higher phone charge. Some have this much data and this many minutes. Others have these minutes and that much data. Some charge this much for going over and some charge that much. When you add up the various details, it comes out to exactly the same price per month--give or take some loose change. Miss Information thinks for a couple more weeks and decides to go with a place that will give her a cool phone and also a whack of bonus grocery points.
The actual getting of the new phone is pretty simple. She tells the salesguy what she wants (she's done enough research to be the salesperson at this point); he very helpfully gets it for her and sets up the transfer of her new number. It takes about 10 minutes.
The guy assures her that she can make calls right away but it might take a few hours for the new phone to get calls....something about getting released from the old contract.
Miss Information waits 24 hours and still can't get calls. She phones the new people. It's all good on their end. The extremely nice call centre person says that the old guys haven't released her number and she transfers Miss Information to them.
Miss Information tells that nice call centre person that she's got a contract with someone else and she needs her number. He proceeds to offer her awesome stuff to stay (basically, the exact same deal as every other cell company). Miss Information lets him down gently. They've grown apart. She's not the same person any more and she's found someone new. They can still be friends. It's not them, it's her.
Call centre guy thinks she's making a mistake and begs her to stay. She asks for the release of her phone number. He says her phone number is not portable. (This was true when she first got the phone but about a decade ago all phone numbers became portable.) She questions him.
He tells her that there's a little radio box he needs to click to make her phone number portable but he's not going to do it until she's sure it over between them. Now Miss Information threatens a restraining order. He clicks the button.
She needs to decompress with coffee. On her way, she gets an actual text! Her phone has been activated. It's going to be the start of a beautiful friendship.