Thursday, July 05, 2018

Miss Information is annoyed about printing

The library where Miss Information works has been closed for a renovation. She worked at a branch for a while and then was seconded to a non-public service position for the past 4 months. Today the library reopened. Oh, cool.

Miss Information is out of practice with actual people and there were really quite a lot of them. This evening a patron asked for her help printing. Miss Information hasn't used the new printing system yet so she says "Ok, I'm not familiar with the printing system yet but we can figure it out together."

Printing Woman: Well find me someone who is familiar. 
Miss Information: I'm afraid there's not many staff members here and we're all in the same boat. I'm sure we can work it out. 
PW: Can't you ask someone younger for help?
Miss I: (beyond annoyed now): I may be old, but I'm good with technology. So what do you want to print. 
PW: Oh, I didn't mean it like that. 
Miss I: (annoyed and feisty): Well, you said it and it sure sounded like you meant it like that. 
PW: I just meant that young people know what they're doing. 
Miss I: SO DO I. It's the first day we've had this system. 
PW: Well, I know the system. I've used it in other libraries. It's stupid. 

PW has a couple of attachments to print. Great. But she basically wants Miss Information to watch her decide which pages she wants to print. Miss Information is given the onerous task of entering the print command. 

Together they go to the printer and scan PW's card. PW has .25 on her card and her print job is 1.35. She has to go down to the circ desk and add 1,10. She tells Miss Information to guard the printer.  

The woman returns. She has added .25 to her card so she now has .50--not exactly enough.

Fortunately the staff member who gave training on the new printer showed up while PW was at circ. (She is also not young.) Miss Information had described her interaction with PW and the Trainer now volunteered to take PW down to the circ desk AGAIN and show her how to do her printing downstairs. 

Miss Information is very grateful to the Trainer who may have prevented bloodshed on the new carpet. 

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