Wednesday, July 08, 2015

The woman is right. It is unbelievable.

Miss Information is back from a couple of weeks off and she's fielding a question about eBooks. The library only has an eBook copy of the item the woman wants. This is usually the point where a patron gets snippy about the library forgetting its roots and ignoring the old people who don't like technology. This woman is not one of those. She's cool with eBooks, if only she knew how to use her Android device to read eBooks...

Not a problem. Miss Information is here! She generally doesn't like to get into complicated technology at the desk but she's got vacation afterglow. Anything is possible!

The woman needs the eBook app but when she tries to access Google Play, she gets an error message. 

"It's asking for a password! It never asks for a password! What do I do?"

Miss Information suggests the woman try typing in her password. 

"No! It never asks for a password! Why is it asking for a password? This is unbelievable!"

Miss Information watches the woman fumble around for a while before suggesting again that the woman enter her password. 

The woman doesn't know her password. She downloads apps all the time and never needs a password!

Um, ok but this time it wants a password. Miss Information is getting tired of the drama and asks if perhaps the woman has the password written down somewhere? At her home, far away from the library, perhaps?

"No. I don't know the password! Why is it asking? It doesn't ever ask! This is unbelievable!"

Miss Information convinces the woman that she should probably reset her password. She talks her through the first couple of steps, then excuses herself to help another patron.

When she returns...

"This is unbelievable! It's just going around in circles! Why is this happening?"

Miss Information watches the woman more closely. She gets to a point where she has the option to press continue. Instead she chooses the "reset password" button, again. The woman is right--she does keep going in circles but Google is not the problem here. 

When that crisis is solved, the app is successfully downloaded. Yee haw. The woman is prompted to create an Overdrive account. 

"Ok," Miss Information says. "All you have to do is put in your email address and a password."

"But wait," the woman says. "It says I can log in with Facebook. I want to use Facebook."

Miss Information doesn't have any experience with the Facebook option but if it will make the woman happy (and leave), then she'll give it a try. The woman clicks on the Facebook link. 

It asks her to log in to her account. 

"This is unbelievable! It wants me to log in! I can't log in!"


"I don't know my password!"

Miss Information suggests that in that case it might be better to simply create an Overdrive account.

"It says I can use Facebook! I want to use Facebook!"

Now Miss Information's desk time is up and her replacement has arrived. The woman decides that it is time to leave herself since her coffee break was technically over about 30 minutes ago. She does promise to come back, though. 

Can't wait. 


At 3:44 AM, Blogger Soos said...

A little knowledge is a dangerous thing. Thank goodness for shift change!


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