Miss Information is annoyed by a patron at the new branchYes! Finally! It only took two weeks. Two weeks of mind-numbing civility. Two weeks of well-behaved children. Two weeks of Miss Information liking people, enjoying their company and remembering that this environment is kind of the one most people think of when they think "library".
But, whew. That's over. Miss Information is still working in the world's most mellow library--it's like the James Taylor of libraries--but she had her first baffling customer encounter.
Here's what went down:
Woman came to the desk. Needs a new library card. She used to have a card, but well, you know. Miss Information suggests making the woman a replacement card. It'll cost a couple of bucks. Is that how the woman wanted to proceed? The woman agrees. They get along great during the making of the new card and during the handing over of the $2 replacement fee. Where it all starts to go wrong is when Miss Information hands her the receipt for payment. The woman scans it over, says hey, wait a minute. Miss Information asks what the problem is. The now incensed woman points to the receipt. It says "lost card fee" or something. The woman protests. She most definitely did not "lose" her card. Miss Information is puzzled. But she wanted a new card? The woman says yes. And she agreed to pay $2 for the new card? The woman says yes. So what's the problem? The problem is the wording on the receipt. It basically accuses her of being irresponsible. She most certainly did not "lose" her card. It's at home...somewhere...but it is definitely not lost and now the receipt has impugned her good name and besmirched her reputation.
Oh. Ok. Miss Information mentions that "lost card fee" is just library speak for "replacement charge". She also reassures the woman that the library will always think very highly of her and wishes her a good day.
Sigh. At last Miss Information gets to use the skills she spent all those years learning in the punchy, yelly, Manhunty library.
(For the record, Miss Information is not typing this during library time or on library equipment. She has the cutest little netbook and they are currently on a wireless and coffee date.)