Miss Information tries to be nice but finds it annoyingMiss Information agreed to type the old guy patron’s medical letter. Note to non-library staff—this is not a service the library generally provides. Miss Information, completely out of character, was being nice. So don’t go running to your local library and ask the staff to type your personal letters because not only will they refuse to do it, but they will also complain bitterly about you in the staff room for days afterwards.
But it was a short letter and Miss Information, completely out of character, was being nice. It seems the old guy had foot problems and needed his doctor to sign a letter so the old guy could get treatment paid for by the Veterans’ Administration. For some reason the old guy’s doctor didn’t have an office clerk and that is why Miss Information got to type the letter.
The letter was short—“Mr X. needs foot treatment. Please pay for it.” Miss Information showed the guy the print preview of his letter. Did he want any changes? She could change the font size and make the letters bigger.
Yes, said the old guy. He needed the letters bigger because his doctor is Chinese.
Perhaps his feet aren’t his only problem.