Monday, April 30, 2012

Miss Information is annoyed by a teacher

A customer came in to pick up a DVD she'd put on hold. Miss Information scanned the card and discovered the DVD was not available yet and that the woman was number 4 on the waiting list. Sometimes people misunderstand the library website, so Miss Information showed the patron her account and explained that a hold is only available when it says "ready to pick up". Otherwise, it isn't, you know, "ready to pick up".

The patron was desperate, though. Would the movie be ready on Friday? She was a teacher and needed to show the movie to her grade 12 class. Miss Information noted that the teacher was number 4 on the waiting list and that Friday might be optimistic.

The woman went off to check the library catalogue. She asked if Miss Information could place another hold on the Leafy-Neighbourhood Branch copy of the movie. "It's due tomorrow!"

Miss Information repeated that there were 3 people ahead of the woman so even if that copy of the DVD was returned tomorrow, it would go to one of the other people because they'd been waiting longer.

The teacher accused Miss Information of being obstructive and pulled out her fancy phone to call the other branch where surely, they would help her.

The other branch basically said the same thing. The woman came back an reported that to Miss Information but mentioned that she didn't understand the waiting list thing. Why should people who needed the DVD have to wait for people who just wanted it? Sure those other people had been waiting longer but that didn't matter to the teacher.

Miss Information was just grateful the woman taught grade 12 and not kindergarten where waiting your turn is kind of a significant concept.

(NB: Miss Information is descended from a long line of teachers so she appreciates the awesomeness of most of them.)


At 1:15 PM, Anonymous Anonymous said...

And, uh, are public library DVDs cleared for public presentation to an entire class?

At 1:28 PM, Blogger Miss Information said...

An excellent point. In this area schools and libraries often purchase public performance rights which allow them to show feature films.

Given the teachers inability to understand the concept of waiting lists, Miss Information did not want to have an awkward conversation about perfomance rights with the woman.

At 1:26 PM, Anonymous Anonymous said...

Ah, the "but I'm a TEACHER" line. I've only experienced it once or twice, but I've heard many a story about how their job entitles them to move to the front of whatever list, kick another patron out of a study room or use our staff phone for their side tutoring business.

I have a lot of respect for teachers (I wouldn't do their job for double the already impressive salary), but every one of those stories chips away at it a tiny bit.

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At 6:08 PM, Anonymous Anonymous said...

Of course I returned it. I'm a teacher. Always from the one who takes out many dvds, takes them to school and leaves them in the equipment.


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