Friday, January 15, 2010

Miss Information is annoyed by her awesome skills

One of her coworkers commented recently that Miss Information is really good with the disturbed customers. While this may come as a shock to some blog readers who think Miss Information is a great example of terrible customer service, it is true. Although Miss Information hates dealing with these nutjobs, it is unfortunately one of her only skills.

The encounter the coworker had observed went like this. The dude came to the desk waving one of the dreaded Customer Complaint forms. He wanted justice! He didn't care for the attitude of one of the librarians. Miss Information can totally relate. Library workers can be kind of dickish sometimes. After ascertaining that the man was not complaining about her, she had a nice conversation with the fellow. He offered his medical history—plate in his head. He shared his conspiracy theories—an Indian guru's connection to 9/11 hijackers, something about Tibet. He's also quite suspicious about the CIA. It was all very enlightening. Miss Information has a new crazy friend.

Sigh. Miss Information would rather be good with her hands—at least then she'd end up with crocheted doilies.


At 1:37 PM, Anonymous Anonymous said...

You could make tinfoil hats. Those are easy.

At 8:03 PM, Anonymous Anonymous said...

And those tinfoil hats help deflect the crazy rays. It works at my library. We all wear them.

At 1:52 PM, Blogger tinylittlelibrarian said...

People always surprise me when they say I dealt well with a problem situation, I must say. I tend to think of myself as an example of bad customer service.

At 5:25 PM, OpenID inksandthinks said...

I can so terrify patrons that one fellow took three years to build up the courage to complain! But, I too have a lovely assortment of wackos that call me "friend".


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